Frequently Asked Questions
No, Halcyon is a locally owned company and operated by Sissy Cobden and Becky Stallworth who are lifelong members of this community. Since the 1990's they have been devoted to providing excellent, personalized customer service.
Halcyon is a very personalized service with special attention paid to each home and homeowner. Halcyon is very detail oriented and we pride ourselves on our communication. Nothing concerning your home will go overlooked.
After each inspection, your home manager will personally email or call with updates about your home and any new findings.
Halcyon recommends weekly house checks. However, we'll be happy to discuss other schedules.
Because Halcyon uses trusted contractors there is seldom a problem. However, should a situation arise Halcyon will guarantee your satisfaction.
We have a resident portal that you create a login for and can access all billing info through. We accept all major credit cards or personal checks. Statements are sent out monthly and checks are due back to us by the 10th of each month. Down payment may be required for large projects.
Typically, our housekeeping is done at our hourly rate. We quote based on how many hours we think it will take to be completed.
Yes, we provide our own supplies. We use mild products that are safe on the surfaces at hand. We also are happy to follow any product guidelines provided by owners and are happy to use your products if you’d prefer.